FAQs

Where can I find nutrition/ingredients information?

Simply navigate to the specific product page you are interested in and the nutritional information will either be located in the product images or via an image slider near the bottom of the page. If it is in the image slider, simply arrow over to change the slide and see all of the flavours. 

If you are in need of more details or are looking to avoid specific food allergens you do not see mentioned, please feel free to reach out to orders@dwarfstars.ca. 

 

Do you ship during warmer months like summer?

Yes we do however we do suggest a 1-2 day shipping window. If you select the Cool Shield Add-On (highly recommended), we use metallic bubble wrap and ice packs to keep the chocolate as cool as possible. This method keeps product cool for up to 2 days. However, we cannot fully guarantee product won't melt. If you qualify for 'Free Shipping', we will try our best to ship your product within 2 business days. However, to some locations like the NT, this is impossible as the shortest shipping window is typically 4-6 days. For our full shipping policy click here.


Are all of your products vegan?

Yes. All of our products are made in a dedicated facility free from dairy, eggs and animal byproducts. We use the term “Milk” for our Milk Chocolate products simply to identify the flavour of the chocolate - ie: lighter and less bitter than dark chocolate. Rest assured there is are no milk ingredients in our products.


Which products are Keto-Friendly?

All of our Sugar-Free products are Keto-Friendly with only 2g net carbs per 42g serving. This includes Sugar-Free Dark Chocolate PSB Cups, Sugar-Free “Milk” Chocolate PSB Cups, Sugar-Free Strawberries & Creme White Chocolate PSB Cups. 


Do you sell in stores?

Yes. You can find a complete list of Canada-wide retailers on our interactive store locator map. Simply click the link and enter your postal code to find one nearest you.

Watch the video below for a tutorial:

 

What are “natural flavours” in your Sugar Free products?

The natural flavours in our products come from our sweetener ingredient we use called Swerve. Swerve states that they are derived from natural food sources and for those concerned about MSG being labeled as a “natural” flavour, rest assured that there’s no MSG in Swerve.

 

What Food Allergens are your products are free of?

In short, gluten, peanuts and dairy.

We used to claim our products to be free of the top 10 priority food allergens. We confirmed this by collecting official allergen statements from all of our suppliers. However, we have made the decision to limit our allergen claims only guaranteeing we are free from gluten, dairy and peanuts. Nothing has changed with our ingredients or suppliers so technically our products are still free from the top 10 food allergens. However, we have now implemented stringent allergen testing of all ingredients that are used in our products. Due to steep costs, we only conduct these tests for gluten, peanuts and dairy.

     

    Are your products gluten-free?

    Yes.

     

    Do you use eggs in your products?

    No.

     

    Is there any cross-contamination with your products and gluten, dairy or peanuts that I need to worry about?

    We not only produce our chocolate in our own commercial facility, we test every ingredient that enters our warehouse for gluten, dairy and peanuts. There are no other products produced on our line and there is no cross-contamination.

     

    What is the shelf life of your products?

    Our products are shelf stable for 6 months inside their packaging. 

     

    Do your products need to be stored in the refrigerator? 

    No. Our products are shelf stable but we do recommend storing them in a cool, dark place to extend their shelf life. They also freeze very well.

     

    Is your chocolate Fairtrade?

    Fairtrade is a certification program with an alternative approach to conventional trade and is based on a partnership between producers and consumers. When farmers can sell on Fairtrade terms, it provides them with a better deal and improved terms of trade. This allows them the opportunity to improve their lives and plan for their future. Fairtrade offers consumers a powerful way to reduce poverty through their everyday shopping. 

    When a product carries the FAIRTRADE Mark it means the producers and traders have met Fairtrade Standards.

    Fairtrade Standards are designed to address the imbalance of power in trading relationships, unstable markets and the injustices of conventional trade. Products have a set Fairtrade Minimum Price, which is the minimum that must be paid to the producers. In addition, producers get an additional sum, the Fairtrade Premium, to invest in their communities or businesses.

    Our supplier’s cocoa and chocolate products are Fairtrade certified with a premium. They go above and beyond to support the communities and businesses they source cocoa from. However, because we are a small business, we have not yet received our Fairtrade certification and thus, are not legally allowed to claim we are Fairtrade. That is why we state we are ethically sourced (it doesn’t change where the chocolate comes from or the fact that it is Fairtrade). We are working toward affording the Fairtrade certification ourselves.